SARONNO – “Bad weather and breakdowns happen, but it would be Trenord’s duty to manage emergency situations by also considering the passengers and not abandoning them to their fate”.
This is how a Trenord subscriber’s statement begins, who wrote to ilSaronno after yesterday’s day of suffering when, due to an electrical problem at Saronno station and some branches on the tracks in Tradatese, circulation was seriously compromised for the entire day and completely blocked in the morning.
“The technicians were deployed to repair the breakdowns, but Trenord did not manage the inconveniences of the passengers – explains one who experienced yesterday’s odyssey – It was necessary to provide replacement buses. There was no way to get information at the ticket offices. It took three hours from Saronno to reach Milan. No one questions the breakdown, but Trenord is not able to manage the critical issues in the least. Even today, Trenord has been the protagonist of a bad page that makes us understand what a chaotic country we are. Commuters who travel out of necessity and not just for pure pleasure should be reimbursed. It would be the minimum”.
In short, the commuter complains about how on a critical day there was a lack of “timely and clear information, but above all alternative solutions to reach the destination. Cancellations, delays, and cancellations continued until 5 pm. Too much despite the magnitude of the event.
THE CHRONICLE OF WHAT HAPPENED
Emergenza a Saronno: Trenord abbandona i passeggeri
